The problem
Wrong temperature and ice buildup
The repair
Replaced temperature sensors with OEM parts
The result
Cooling and defrost restored
Customer Complaint and Possible Causes
The customer noticed that their refrigerator had the incorrect temperature, lacking proper cooling, and accumulating excess ice. When these specific symptoms appear, common general causes can include failing temperature sensors, a malfunctioning defrost heater or thermostat, or airflow restrictions within the cabinet.
Diagnosis and Findings
Upon inspection of the Viking refrigerator, it was determined that the temperature sensors had failed and were no longer communicating correct thermal readings to the appliance.
Repair Performed
We carefully removed the faulty components and installed new OEM Viking temperature sensors to restore precise temperature monitoring and proper defrost functionality.
Verification and Outcome
After completing the installation of the parts, the cooling performance returned to normal levels and the ice buildup issue was successfully resolved.
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