The problem
Failed to drain, leaving water in the tub with loud pump noises
The repair
Replaced broken drain pump and cleaned filter
The result
Tested and confirmed proper operation
Customer Complaint and Possible Causes
The customer reported that water was left in the tub and the washer failed to drain, accompanied by loud pump noises and an emergency cycle stop. A drainage failure can typically be caused by a blocked filter, a jammed or broken drain pump, or an obstruction in the drain hose.
Diagnosis and Findings
We checked the appliance and observed that the drain pump made loud noises during operation. Upon closer inspection, we found that the internal components of the drain pump were broken apart, causing the failure to drain.
Repair Performed
We replaced the failed drain pump with a new one. Additionally, we cleared the filter of accumulated dirt and hair as separate maintenance.
Verification and Outcome
We checked and confirmed proper appliance operation after completing the repair.
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